FAQ’s
Frequently Asked Questions
Have questions? We’re here to help. This FAQ section is designed to provide quick answers to some of the most common inquiries about our services, processes, and capabilities. Whether you’re new to 3D technology or looking for specific details, you’ll find helpful information right here. If you still need assistance, feel free to reach out to our team directly or use the Quick Contact form below.
General Questions
What is 3D printing?
3D printing, or additive manufacturing, is a process of creating three-dimensional objects from a digital file. It involves layering materials such as plastic, resin, or metal to form physical items.
Who can use your 3D printing services?
Our services are available to everyone, including individuals, hobbyists, businesses, designers, engineers, and educators.
What industries do you serve?
We serve a wide range of industries including aerospace, automotive, healthcare, architecture, consumer goods, education, and more.
Ordering & Pricing
How do I place an order?
Upload your 3D file (STL, OBJ, STEP, etc.) on our website, select your material, color, and finish, and receive an instant quote.
What file types do you accept?
We accept STL, OBJ, STEP, IGES, and 3MF files. If you’re unsure, please contact us if you need help with file preparation.
How is pricing calculated?
Pricing is based on the printing process, material, print time, part size, and any requested post-processing.
Is there a minimum order quantity?
No, we accept single-part orders as well as large batch runs.
Shipping & Delivery
Do you ship throughout the USA?
Yes, we ship nationwide. Expedited shipping options are available at checkout.
How long will it take to receive my order?
Typically, most orders are printed and shipped within 3–5 business days. Delivery times may vary depending on the shipping method chosen.
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email.
Materials & Finishes
What materials do you offer?
We offer a wide variety of materials including PLA, ABS, PETG, Nylon, TPU (flexible), resin, and various metal options for industrial parts.
Do you offer post-processing services?
Yes. we offer sanding, painting, dyeing, vapor smoothing, and more depending on the material and your application.
Support & Design Help
I don’t have a 3D file. Can you help with design?
Yes, our design team can assist in creating or modifying a 3D model based on your concept or sketch.
What if my file has issues?
We run an automatic file check and will notify you if your file needs fixing. Our support team can also help with basic repairs or suggestions.
Returns & Refunds
Can I return a 3D printed item?
Due to the custom nature of 3D printing, we generally do not accept returns. However, if there is a defect or error on our end, we’ll evaluate the issue and offer a reprint or refund if appropriate.
What if my part arrives damaged?
Please contact us within 3 days of receiving your item and include photos of the damage. We will review and either reprint or issue a refund if appropriate.
Contact & Business Inquiries
How can I contact support?
You can reach us via our contact form, by email at 3dprinting@techurja.com, or by phone at +1 (224) 348-2913 during business hours (Mon–Fri, 7 AM–3 PM CDT).
Do you offer business or bulk discounts?
Yes, we offer volume discounts and business accounts for recurring orders. Contact us for a custom quote.
Your Partner in Innovation
TechUrja blends cutting-edge technology with craftsmanship to help bring your ideas to life—efficiently and affordably.
TechUrja
1175 Central Avenue,
University Park, IL, 60484
USA
Our Offices:
• Berlin, Germany
• Trivandrum, India
• Bangalore, India